IPad 2 mail application crashes - shows blank page, headers and exits to home screen. Problem started sometime after updating 9.3.1 or 9.3.2 - currently using 9.3.4. All other applications working fine
iPad 2, iOS 9.3.4
A few things you can try
Double tap the home button and flick the preview for mail up and off the screen to force close the app. Single tap the home button or on the home page preview to exit the mode.
Force your iPad to reboot. Hold down the sleep and home keys for about 20 seconds. When you see the silver Apple, let go and let it reboot and see if you can open your mail.
Go into the settings, mail, contacts and calendars, delete your e-mail account info and re-enter the information and see if it will open.
Thanks, Skydriver. Tried your option but still does not work. on pressing mail app, the screen goes blank and then reverts to the home screen. The same yahoo mail account opens on other iPads, Iphone and Android phone
CContinuing to have this problem. Can someone help please?
Hi. You marked your question Solved, so people are less likely to look at it. Do you have any other mail accounts configured on this iPad? Can you compare the account settings with a device that works?
Thanks Diana - did not mean to mark it as Solved. How do I unmark it?
I had a Gmail account configured on this IPad but as mentioned earlier the app itself does not open. Have since removed the Gmail account
There's no way to mark it unsolved. Perhaps you should make a new thread with your issue and as many details as you can give. That should encourage people to read it and hopefully find you an answer.
I had this problem tonight. It apparently was caused by a phishing email associated with the phone number
844-423-2466. Here's how I *finally* solved the problem: I pushed the home button twice to see the open applications. There was an email in the "compose" stage and instead of swiping upward to close it, I tapped to bring it to the full screen. The 844 number was in the "cc" line, and there was no address in the "to" line. I added an email address in the "to" line (an old email that is still active but I rarely use anymore), and deleted the 844 number from the "cc" line. Then I sent the email. That apparently reset the "queue" ... and my mail was back to normal!
I hope this explanation makes sense and it fixes your problem!
I pad 2 mail application crashes on opening - happened after IOS9.3.2 - currently using 9.3.4
